The following are some comments from our clients.
Both John and Lance did a great job in installation and were very polite, kept the house clean, and made us feel good about choosing Rumer Loudin. I went to my Mom’s house to work while they did the install. My Mom left with her friends to go shopping and see a movie in case the house got too cold. While I tried to not be in their way as they installed the unit, I also would from time to time go see if there was anything they needed and check on the progress. One of the things that I appreciated from both men was their willingness to talk with me about some of the technical things. About three other HVAC companies in the OV were not like that at all. First of all, I appreciate the time they took to hold my hand, but I also got the impression they knew what they were doing. It made me feel even better about choosing Rumer-Loudin. When they left, you could not tell anyone had been to the house. They were also very respectful of my Mom. I would strongly recommend them to any other prospective customer. In fact, one of my Mom’s neighbors said she was impressed and was interested in getting a heat pump to replace her oil furnace. She said she was going to ask Rumer-Loudin for a bid, and her nephew owns an HVAC company in town. He is the guy, who put in the poorly sized unit at my Mom’s house. As far as operations go, the unit seems to be working very well. My Mom loves that you can get the outside temperature reading at her thermostat. John said that Tom asked him to connect this outside thermometer. Plus, my Mom told me the next day she was surprised at how much heat was coming out of the registers. Another thing that both my Mom and I noticed is how quiet the unit runs. My Mom says she can’t hear the inside air handler and the outside unit is also very quiet. The difference in noise between the old unit and the new one is very impressive. My Mom has been calling her friends telling them how good the unit is.
Dear Sid: This letter concerns the two men who completed our furnace project, Bob and his co-worker. We want you to know how much we appreciate their fine attitude, their courtesy, their concern for the customer, and their professional work. Will you please convey our gratitude to Bob and his co-worker. Sincerely, Howard & Theresa Lemasters
Great Guy. Good Job. No problems.
We have been dealing with the contractor for several years and are very satisfied with him and the Trane products.
Nice guys-worked hard-difficult working in crawl space under the house.
We were very satisfied with Rumer-Loudin and have recommended them to friends. Were very impressed with the quality of the installation, the people, & the way the cleaned up & left everything back as when they started. Are very glad we chose them to do the work & feel confident if we need service they will be readily available & the work done right.
Rumer Loudin did a great job. All the people that work there are great at what they do. They are very friendly and neat and did a great job.
Thank you for a job well done! We will recommend you guys to all!!
We have been very happy with Rumers since our first contact 17 years ago--especially with Tom Friend, ace repairman, installer, diagnostician and reconteur!
The Rumer-Loudin people were very neat in their work and friendly. They told me if there were any problems to just call.
To whom it may concern---- We had furnace problems the first part of this week (March 1)--Tom showed up and go some heat coming--later it quit again--Tom responded and tried some magic with his fingers crossed--all this time our 25 year old furnace was going to have to be replaced soon--everything quit--Tom showed up again and was able to schedule a replacement for just a couple of days since we were without heat. Kevin and Bob showed up early--these guys are good at what they do plus their social skills with the customer are outstanding and comprehensive. Their compassion as well as all I talked [to] on the phone was without a doubt GREAT!!! We've bought three homes in the area and have never been treated this way with such caring and professional manner--These guys are worth their wage and probably even more so--- "You get what you pay for"--don't lose these guys!! Sincerely, Bill & Jill Porterfield
Great Job! Came as promised and did an excellent job of installation! Thanks!
We are very satisfied with the work Bob and Kevin did installing our furnace system. We are very pleased with our system.
Thank you for being so reliable. We appreciate how quickly our repairs are completed. Everyone is very professional and Tom has been great. Thank you again.
Your technician was very professional and knowledgable. Very good service. Thanks.
Overall a trouble free experience, just like we like it!
I was very pleased with Rumer-Loudin. They were on time. It cost me what they said it would. They did the job in one day and were considerate and neat.
When I need him he is very prompt.
Very satisfied with them.
Very happy with service.
Installation crew did a fine job. Have had experience with them for 30+ years.
Rumer Loudin did a very good job. They got into more problems with our old system than they anticipated. They worked with us and did a very good job.
The Rumer-Loudin staff are always very professional and courteous. When we call they respond in a timely manner and have always been able to fix our problems. We appreciate the job they do.
Rumer-Loudin, Inc. did a wonderful job on installing our new Trane. They were very nice people to deal with. When they were done, they cleaned up as they weren't even there. During the estimate, he took time, ask questions, and we had a price right then. We are very happy with our new Trane and the electric bill. We would highly recommend Rumer-Loudin, Inc. and Trane to everyone. Once again, we are very pleased. Keep building a wonderful product.
Dear Owners and Employees of Rumer Loudin, Inc. I found it very refreshing to encounter a business that showed as much professional courtesy to me as you did this week. You, your company, and your employees are #1 in my book. Many people today have forgotten the importance of public relations and the effect it has on those we associate with. You can be assured that if the need arises I will look on your company as the one to purchase from in your area, and when discussions arise personally with any of my acquaintances about services of your nature, you will be highly recommended. Thanks again for your help.
I have been very pleased through the years with my association with Rumer-Loudin. With new construction I purchased an air conditioner and furnace and I'm very satisfied. My mother purchased a new heat pump...Sid and his employees were excellent in getting it fixed for her.
I'm very pleased with the installment of the Trane and the two men who installed it.
I have a routine fall check--this past winter I awoke to a cold house. I called before 7:00 A.M.--left a message and I was contacted by 8:00 A.M.--the service man arrived soon after--and he had the furance repaired in record time. (It was a "fluke" that caused the problem but he found it & fixed it.) He was prompt efficient & friendly.
I would rate Rumer-Loudin AAA+ in my standards. Everything was 1st class treatment. I would recommend to my family & friends.
Trane furnace and A/C install Sept. 07. So far so good and my electric and gas bills are cheaper. If something should go wrong in the future I will call the same contractor.
Beith household has been a customer of Rumer-Loudin for over 30 years. Have always received the best service and satisfaction from the products and the entire staff. I did not hesitate to recommend Rumer-Loudin to my friends, neighbors, and relatives.
Rumer-Loudin, Inc. is a very good heating contractor. I also was a masonary contractor, and have known this company for years. There is in my estimation no better heating & air conditioning people in the Ohio Valley. We think the workers were great and recommend them to anyone.
Rumer Loudin has always given us the best of service and prices.
Well satisfied with service.
A very reliable and helpful person to me as I am a legally blind person and it meant a lot to have someone I could depend for an honest answer.
Highly recommend Rumer-Loudin, Inc.
We bought our first heat pump from Rumer and was very pleased so when we needed another one 11 years later, we went to back to Rumer, who recommended the Trane over the (brand) we had. We are very pleased with Rumer and our Trane heat pump. You could not ask for better service than we get from Rumer.