Maintenance Agreements

The following items will be checked by certified technicians during each service inspection:

Package Breakdown

* A system is considered one indoor unit paired with one outdoor unit, or a boiler.
** Monthly Automatic Payments must be set up with a credit or debit card.

General Information

• Repair charges necessary to correct defects discovered by this preventive maintenace inspection will be the sole responsibility of the purchaser.
• Maintenance agreements are billed annually. Gold and platinum can be paid monthly with a credit card.
• Emergency service after hours will be charged at overtime rates.
• Repair workmanship and parts are guaranteed for 1 year.
• Maintenance agreements are fulfilled during normal business hours.
• Requested repair service will be provided during normal business hours at current rates for labor and materials.
• Payment for maintenance inspection per this agreement is prepaid.

If your system fails to operate:

1. Be sure your thermostat is set to “Heat” or “Cool” as needed.
2. Change the batteries in the thermostat, if you have them.
3. Check all switches, fuses, and circuit breakers to be sure there is electricity to the unit.
4. Check all filters to make sure the unit is not clogged.
5. Be sure the gas is on, or that there is propane or oil in the tanks.

Disclaimer

During the term of this agreement, we will take all reasonable precautions to avoid injury to persons and damage to property, but we shall not be liable to any special or consequential damages. We shall not be liable for losses or defects arising out of vandalism, fire, flood, wind, war, riots and acts of God. In such cases, the customer shall be charged for the parts and labor at the current price for any repairs. Repairs and labor will only be furnished upon the homeowner’s approval. The repair discount does not apply to the diagnostic and trip charge fee nor the replacement of coils.