We built our home in 1981. Rumer installed our first Furnace and heat pump (York) in our new home and we have been with them since. Our AC went out during the night (8/13/21) and I called at 8:00 this morning. Tom was here at about 10:00 am and the AC was fixed shortly thereafter. A big shout out to Rumer-Loudin who always provides excellent service and to Tom who is remarkable! Thank you so much!